Return & Refund Policy
New products purchased directly from store.micoair.com can be returned within 21 days after receiving the goods. After our confirmation and approval, the customer will send the product back and provide the tracking information. After the product is received and checked, and is confirmed to be in good condition, then a refund can be issued. The customer is responsible for shipping costs, customs duties, taxes, customs clearance, and other costs incurred when sending the unwanted product(s) for a return to China. Return requests will NOT be accepted beyond 21 days. If the product has been opened, used, or damaged, it will not be eligible for a refund or return.
Warranty Policy
1. The MicoAir warranty only covers manufacturer defects within 30 days from the date of delivery. (not when the product is first used)
2. Within 30 days after you receive the goods, if you find any quality defects, please contact us by emailing service@micoair.com, and provide clear product photos and order screenshots (including date), after we confirm that it is a quality issue and the product is not soldered, we will ship you a brand new replacement. If it is soldered, you could send it back for repair. You will not be charged any fees.
3. The warranty does not cover damage caused by crashes, improper operation by the user, physical damage during assembly/disassembly, normal wear and tear, voltage beyond the normal input range, improper soldering, reverse battery polarity, water damage, unauthorized modifications (including waterproofing), etc.
4. For a damaged product that is not covered by the warranty, you can choose to send it back to us(Shenzhen, China) for repair, but you will bear the shipping cost, repair cost, and other costs incurred when sending it back to China. Final repair costs need to be determined by MicoAir engineers. MicoAir is only responsible for shipping it back after repairs.
5. For a damaged product that is not covered by the warranty, if the cost of sending it back is too high, we will also try our best to help, such as providing you with a coupon within 20-30%(depending on the actual situation) to buy a new product.
6. If you have any product issues, please send an email to service@micoair.com. In order to provide you with more efficient services, please provide order screenshots (including date), clear product photos, and a problem demonstration video in the email.
7. If you have any questions about app usage or product usage, except for emailing us, you could also join our Discord Channel and get answers from other MicoAir pilots around the world.